A series of activities designed to enhance the level of customer satisfaction. Can also include the feeling that a product or service has met the customer’s expectation.
Communicating the value of a product or service to customers, for the purpose of selling the product or service. It is a critical business function for attracting customers.
The frequency at which a customer chooses a particular brand over others. Also known as a repeat customer. Customer Retention is determined primarily by the Marketing and Customer Service received by the individual.
The analysis and planning on how a brand is positioned in the market. Developing a good relationship with target public is essential for brand management.
Considered the connectivity between advertising and customer relationship. This critical connectivity facilitates the acquisition of targeted customers in an effective fashion.
A form of communication in marketing used to generate increased consumption of products or services to customers.
Marketing is the process of captivating the consumer’s attention to a specific brand or product inside of a retail environment. There are many different ways to grab attention, whether it be though the use of signage, demonstrations, displays or even live presentation/representation. All of these forms have their own significant value and can be utilized to target specific markets. These concepts have become increasingly important to every retailer and the clients that do business in their stores.
With the enormous growth of online sales, the vitality of the retail setting depends on the consumers desire to interact with customer service professionals. Having live representation from a specific brand can help with the proper presentation and explanation of how the product can benefit an individual’s needs and desires. For this reason, marketing has become one of the biggest trends in the retail setting over the last few years.